EarnedReach

Client Journey

From discovery to 90-day growth arc · Click any stage for details

Discovery & Sales

From first contact to partnership

Complete

Entry Point

Client completes Typeform submission with business goals and content needs

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Complete

Pre-Call Prep

Review Typeform answers and draft initial strategy framework

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Active

Discovery Call

5-step process: Introduction → Pain Summary → Pitch → Objections → Close

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Upcoming

Post-Call

Send one-page plan summary reinforcing value and next steps

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Client Onboarding

The first 7 days

Day 1: Welcome

Welcome email, onboarding questionnaire, kickoff call scheduling

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Day 2: Kickoff

60-min kickoff call, strategy alignment, workflow explanation

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Day 3: Setup

Trello board, content calendar, shared cloud storage access

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Day 4: Ignition

First raw footage submission, editing begins, Slack channel setup

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Day 5: Feedback

First draft delivery with clear feedback guidance

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Day 6: Delivery

Final video approval and quality confirmation

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Day 7: Cadence

First weekly check-in and upcoming week's content plan

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Content Engine

Ongoing production & optimization

Content Production

Raw footage → Editing → Draft → Final delivery with 48-72h turnaround

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Performance Tracking

Weekly snapshots and monthly reports on key metrics

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Optimization Loop

Data-driven strategy adjustments to maximize impact

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90-Day Growth Arc

Strategic milestones

Month 1: Foundation

Establish content engine and achieve initial wins

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Month 2: Acceleration

Ramp up production and refine strategy based on data

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Month 3: Scale

Maximize reach, engagement, and revenue attribution

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About This Journey

Discovery & Sales

Structured process from Typeform to signed partnership with clear value communication

7-Day Onboarding

Systematic first week ensuring smooth integration and first content delivery

90-Day Growth Arc

Strategic progression from foundation to scale with data-driven optimization